An overview of how we protect your data and your customers' conversations.
1. Data isolation
Every workspace's knowledge base, conversations, and leads are scoped by tenant at the database and vector-search layer — one customer's data is never used to answer another customer's questions.
2. Encryption
Data is encrypted in transit via TLS. Passwords are hashed, never stored in plain text. Authentication uses short-lived access tokens with refresh rotation.
3. Widget security
The public embeddable widget is scoped to a single, non-guessable widget key and runs inside an isolated Shadow DOM so it can't be affected by, or interfere with, the host page's scripts or styles.
4. Access control
Dashboard access is role-based (Owner, Admin, Sales, Support, Viewer) so team members only see what's relevant to their role.
5. Reporting a concern
If you believe you've found a security issue, please email support@revgenai.in with details — we take reports seriously and will respond promptly.